Privacy Policy & Security

Security Notice

MilAssist is designed for unclassified military career development only. Never input classified, sensitive, or personally identifiable information. All communications should follow standard operational security (OPSEC) guidelines.

MilAssist LLC Privacy Policy

Last Updated: January 2025 | Effective Date: January 1, 2025

Information We Collect

Account Information

Email address, military branch, rank, and military occupational specialty (MOS/AFSC) for personalized features.

Usage Data

Tool usage patterns, document types generated, and feature preferences to improve our services.

Communication Data

Messages sent through our contact forms and support channels.

How We Use Your Information

  • Provide personalized military career guidance and document formatting
  • Customize features based on your branch and military occupation
  • Improve our AI models and service quality
  • Send important service updates and security notifications
  • Respond to your questions and support requests
  • Ensure platform security and prevent misuse

Data Storage & Security

Storage Location

All data is stored on secure servers within the United States, complying with federal data residency requirements.

Security Measures

We employ industry-standard encryption, regular security audits, and access controls to protect your information.

Data Retention

Account data is retained for as long as your account is active. Chat history and documents can be deleted by you at any time.

Information Sharing

We do NOT sell, rent, or trade your personal information.

Limited data sharing occurs only in these circumstances:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety
  • With trusted service providers who assist in platform operations (under strict confidentiality agreements)

Third-Party Services

MilAssist integrates with the following services:

  • OpenAI: For AI-powered document generation and career guidance
  • Neon Database: For secure data storage
  • SendGrid: For email communications

Each service operates under their own privacy policies and security standards.

Your Rights & Choices

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Export: Download your data in a portable format
  • Opt-out: Unsubscribe from non-essential communications

Military-Specific Protections

  • No tracking of duty locations, deployments, or operational details
  • No sharing of information with foreign entities
  • Compliance with Department of Defense security guidelines
  • Regular security reviews and updates
  • Military personnel can request expedited data deletion

Questions & Contact

For privacy questions or to exercise your rights, contact us:

  • Email: Contact@milassist.ai
  • Subject Line: "Privacy Policy Question"

We are committed to responding to all privacy inquiries within 30 days.